At Dear Memories ("we," "us," "our"), your trust matters to us — especially since you're sharing photos of the people and moments you love most. This policy explains what information we collect, how we use it, and the choices you have.

Information we collect

When you visit our site or place an order, we may collect:

• Contact details you provide — name, email, phone number, shipping address
• Order details — items purchased, pack size, order history
• Photos you upload to personalize your magnets
• Payment information, processed securely through our payment provider (we do not store your full card details)
• Device and usage data — browser type, pages visited, general location, collected automatically via cookies

How we use your information

• To process and fulfill your order, including printing your uploaded photos
• To communicate with you about your order, shipping, and customer support
• To send occasional marketing emails, only if you've opted in — you can unsubscribe anytime
• To improve our website, products, and customer experience
• To detect and prevent fraud or misuse of our services

Your uploaded photos

Photos you upload are used solely to produce your custom magnets. We do not sell, publish, or share your photos with third parties for marketing purposes without your explicit consent. Production files are retained only as long as needed to fulfill your order and provide support, then securely deleted.

Sharing your information

We do not sell your personal information. We may share information with trusted third parties who help us run our business, such as:

• Payment processors (to securely handle transactions)
• Shipping carriers (to deliver your order)
• Our e-commerce and hosting platform (Shopify)
• Analytics and marketing tools, where applicable

These providers only access the information needed to perform their service and are required to protect it.

Cookies

We use cookies to keep your cart working, remember your preferences, and understand how visitors use our site. You can disable cookies in your browser settings, though some features may not work as intended.

Your rights

Depending on your location, you may have the right to access, correct, or request deletion of your personal information, and to opt out of marketing communications at any time. To exercise these rights, contact us using the details below.

Data retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy, or as required by law.

Children's privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children.

Changes to this policy

We may update this policy from time to time. Changes will be posted on this page with an updated "last updated" date.

Contact us

Questions about this policy or your information? Reach out anytime:

• Email: dearmemoriesllc2@gmail.com
• Phone: +1 (815) 793-9336
• WhatsApp: Chat with us